Peter & Paul’s Gifts is a gift company located in Vaughan, Ontario. We offer year-round gifts, with a distinct focus on corporate gifting. Founded in 1982, Peter & Paul’s Gifts was the first to branch-out of what was then, Peter & Paul’s Restaurant. 40 years later, Peter & Paul’s Gifts is now one of fourteen companies and event venues under the unique bypeterandpauls.com brand. What started as casual requests from customers to package boxes of chocolate and cookies grew to the setup of a small area in the restaurant.
We are looking for a Customer Relations supervisor to join our team at Peter and Paul’s Gifts. This role is essential in fostering positive relationships with our clients and ensuring their needs are met with excellence. The ideal candidate will possess strong leadership skills, a passion for customer service, and the ability to communicate effectively in English. As a Customer Relations Manager, you will oversee customer interactions, manage a team of customer service representatives during the holiday season, and implement strategies to enhance overall customer satisfaction.

SKILLS

• Proven experience in customer service with strong leadership capabilities.
• Ability to supervise a team effectively while fostering a positive work environment.
• Proficiency in English
• Excellent communication skills, both verbal and written, with the ability to convey information clearly.
• Ability to thrive in a fast-paced and dynamic work environment
• Basic computer literacy
  Job Type: Full-time
  Pay: $45,000.00-$48,000.00 per year
  Work Location: In perso

• Responding to customer inquiries via phone, email, and at times in-person communication.
• Assisting customers with product or service-related questions, orders, returns, and issues.
• Investigating and resolving customer complaints efficiently and effectively.
• Escalating complex or unresolved issues to management or appropriate departments.
• Maintaining up-to-date knowledge of the Company’s products, services, policies, and procedures.
• Communicating feedback from customers to relevant internal teams.
• Performing other related duties as assigned by the Company from time to time.
• Take on a leadership role to train, coach, and manage customer service team, ensuring a high standard of service and consistent performance improvement.