ABOUT THE ROLE

Join us as a Customer Relationship Executive and become a key player in managing relationships with Origin’s top high-value business customers. This is a frontline role in a fast-paced inbound contact environment, designed to deliver a premium service experience. You’ll be part of a dynamic team that takes ownership and accountability for getting things right, ensuring customer satisfaction across the entire journey.

KEY RESPONSIBILITIES

• Build and maintain strong relationships with high-value business customers, acting as their primary point of contact.
• Deliver exceptional customer service by responding promptly and accurately to inquiries and concerns.
• Resolve complex customer issues through collaboration with internal teams, ensuring timely and effective outcomes.
• Maintain and update customer records in the CRM system, and generate insights through data analysis.
• Identify and implement process improvements to enhance customer experience and operational efficiency.
• Contribute to cross-functional initiatives aimed at improving customer-centric strategies.