This leadership role also involves overseeing how teams interact with CRM systems to manage client relationships, ensure data accuracy, and support business development efforts. The Operations Team Leader will play a key part in aligning CRM usage with company goals and client satisfaction standards.

PREFERRED EXPERIENCE (UPDATED)

• Hands-on experience with CRM systems
• Ability to interpret CRM analytics and translate them into actionable insights.
• Proven track record of improving customer data management and enhancing client experience through CRM tools.
  Job Type: Full-time
  Pay: AED3,000.00 - AED4,000.00 per mont

• Oversee the effective use of the company’s CRM system across departments (Sales, Accounts, HR, etc.).
• Ensure team members consistently update CRM with accurate client and project data.
• Analyze CRM data to identify trends, improve client engagement, and support strategic decisions.
• Work with relevant departments to streamline CRM processes and improve usability.
• Train staff on CRM best practices and monitor compliance with usage standards.
• Collaborate with management to use CRM insights for cross-selling and upselling opportunities.
• Coordinate with IT and software teams to address technical issues or customization needs related to the CRM platform.
• Maintain data hygiene and ensure GDPR or other data protection regulations are followed within CRM operations.