Customer Relationship Management (CRM) Lead
at
ARMO CONSULTANTS LLC
New York, New York, USA
-
Full Time
Start Date
Immediate
Expiry Date
19 Nov, 26
Salary
0.0
Posted On
21 Aug, 26
Experience
10 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
Yes
Skills
Industry
Information Technology & Services
Description
Study and understand the current and desired Microsoft Dynamics 365 Customer Engagement (CE) application, configurations, and technologies.
Coordinate changes and designs for the CBOS, UBOS, and other enterprise technologies, ensuring they meet business requirements and comply with established standards and policies.
Architect and develop a comprehensive roadmap for solution delivery.
Assign work to, manage, and mentor a team of CRM and full-stack developers.
Ensure successful delivery of the CRM, portal, and web application components of the UBOS project.
Advise organizational leadership on current trends, capabilities, and best practices related to Microsoft Dynamics 365 CE applications and functionality.
Serve as a subject matter expert and represent the organization in meetings, presentations, and reports with stakeholders.
Identify and communicate concerns, risks, and potential issues to leadership with sufficient detail to support informed decision-making.
Architect and develop Microsoft Dynamics 365 CE customizations and configurations to meet functional and technical requirements.
Support integrations with middleware, ERP systems, payment gateways, phone systems, and other technologies within the UBOS ecosystem.
Serve as a technical expert for data migration to Microsoft Dynamics 365 CRM.
Fully document all work associated with this position, including technical and functional designs, architecture diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices, and other documentation as required. Documentation must follow established organizational formats and templates.
Develop and maintain productive working relationships with technology staff, business owners, project sponsors, vendors, and key clients.
Lead and participate in project team activities related to enterprise system development, implementation, integration, and support.
Work independently to accomplish assigned tasks and responsibilities while effectively managing priorities and deliverables.
Adhere to and follow all applicable organizational standards, policies, procedures, and technology governance requirements.
Utilize appropriate software applications, development tools, and technology platforms to perform assigned job duties.
Perform other tasks and duties related to this position and role as assigned.
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