Customer Relationship Management (CRM) Lead
at
DATA-CORE SYSTEMS INC
New York, New York, USA
-
Full Time
Start Date
Immediate
Expiry Date
19 Nov, 26
Salary
0.0
Posted On
21 Aug, 26
Experience
10 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
Yes
Skills
Industry
Information Technology & Services
Description
Study and understand the client's current, plus desired, Microsoft CE application, configurations, and technologies.
Coordinate changes and designs to the CBOS and UBOS, plus the client's other technologies, ensuring they meet the client's needs and follow standards and policies.
Architect and build a roadmap for delivery.
Assign work and manage and mentor a team of CRM and full-stack developers.
Ensure successful delivery for the CRM, portal, and web app as part of the UBOS project.
Advise the client's leadership on current trends in Microsoft CE applications and functionalities.
Act as a subject matter expert and represent the client in meetings and reports with stakeholders.
Raise concerns and potential issues to the client's leadership with sufficient detail for decision-making.
Architect and develop Microsoft CE customizations and configurations to meet the client's functionality needs.
Support integrations with middleware, ERP systems, payment gateways, phone systems, etc., which are part of the UBOS ecosystem.
Act as an expert for Data Migration to Microsoft CRM.
Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the client. This documentation shall follow the format and/or templates as instructed by the client.
Adhere to and follow all clients' standards, policies, and procedures.
Perform tasks and other duties as related to this position and role, and assigned by the client.
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