Customer Relationship Management Manager at Ziphire HR

Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

0.0

Posted On

28 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CRM Management, Client Relationship Management, Customer Behavior Analytics, Communication Skills, Project Management, Analytical Skills, Service Delivery, CRM Software, Data Analysis, Client Feedback, Segmentation, Personalization, Detail-Oriented, Proactive, Fast-Paced Environment, Cross-Functional Collaboration

Industry

Human Resources Services

Description

Our client is seeking an experienced Customer Relationship Management (CRM) Manager to join their dynamic team in Dubai, United Arab Emirates. This pivotal role is designed for a professional who understands the significance of nurturing client relationships within the recruitment industry. The CRM Manager will play a crucial role in enhancing client satisfaction, driving retention, and implementing strategies that foster long-term partnerships, ultimately contributing to our goal of delivering exceptional recruitment solutions. In this role, you will be responsible for developing and executing comprehensive CRM strategies that align with their business objectives. This includes analyzing client data to identify trends, managing client feedback processes, and collaborating with cross-functional teams to enhance service delivery. You will also oversee the implementation of CRM software and tools, ensuring their systems are optimized to support a seamless client experience and maximize engagement. The ideal candidate will possess a bachelor’s degree in Business Administration or a related field, coupled with proven experience in CRM management, preferably within the recruitment sector. You should have a deep understanding of customer behavior analytics, exceptional communication skills, and the ability to lead projects effectively. A strategic mindset and a passion for client success will be key to thriving in this role. This opportunity at our client is exciting as it offers you the chance to influence their CRM strategy in a vibrant and growing market. You will be part of a collaborative and innovative culture that values your insights and empowers you to make a real impact on our clients' experiences. Join them in shaping the future of recruitment in the UAE! Skills & Requirements Minimum 3 years of experience in CRM Experience with CRM platforms (e.g., Salesforce, Emarsys, Klaviyo, Xeno, or similar) Strong analytical skills and ability to interpret customer data Excellent written communication skills Understanding of customer journeys, segmentation, and personalization Experience in retail is a strong advantage Detail-oriented, proactive, and comfortable working in a fast-paced environment Ability to work cross-functionally and manage multiple campaigns simultaneously Paid Time Off Performance Bonus

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Responsibilities

The CRM Manager will develop and execute comprehensive CRM strategies to enhance client satisfaction and retention. They will analyze client data, manage feedback processes, and collaborate with teams to improve service delivery.