Customer Relationship Manager at Credit Corp

South Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Negotiation, Financial Services, Outbound Calls, Relationship Building, Problem Solving, Resilience, Persistence, Computer Systems, Databases, Compliance, Account Management, Objection Handling, Time Management

Industry

Financial Services

Description

* Convenient West End, South Brisbane location, just a short walk from public transport, shops and great eateries * Enjoy a Monday to Friday schedule (8:00am–4:30pm) with no weekends or late nights, plus full training and the opportunity to earn a nationally recognised Cert III in Financial Services * Benefit from uncapped bonuses and 3 salary reviews in your first 18 months As a Customer Relationship Manager, you’ll be on the front line connecting with customers, helping them get back on track with their overdue accounts. You’ll make outbound calls, rebuild relationships and negotiate repayment solutions that are fair, realistic, and tailored to each customer’s situation. Backed by award winning training, a supportive team and clear pathways to grow. You’ll develop strong communication, negotiation and financial services skills that can launch a long-term career. Key Responsibilities: * Manage overdue accounts on behalf of major Australian financial institutions * Handle a high volume of inbound and outbound customer and third party calls * Use internal systems and tools to locate customers and re-establish contact * Build trust and rapport while negotiating sustainable customer‑focused repayment solutions * Manage objections effectively and work toward positive outcomes for all parties * Ensure all actions comply with industry regulations, policies and compliance requirements What We’re Looking For: * You don’t need collections experience, many of our leaders started in this role. What matters is your drive and your ability to connect with people * Ideal backgrounds include call centres, retail, hospitality, sales, customer service or any role where communication and resilience are essential * Excellent verbal and written communication skills * Resilience and persistence when handling challenging conversations * A natural problem solver who can think on their feet * Comfortable using computer systems and databases * Motivated by results, targets and a fast‑paced environment * Willing to learn, take feedback and grow your career * Essential: Full‑time availability, Monday–Friday, 8:00AM–4:30PM What’s In It for You? * 3 salary reviews in your first 18 months plus uncapped monthly bonuses * Hybrid work flexibility after 6 months (3 days WFH, 2 days in office) * Paid training, ongoing coaching and clear career progression pathways * Earn a Certificate III in Financial Services at no cost * Access to employee discounts and perks via our benefits platform * Health and wellbeing support including 24/7 EAP access, discounted gym membership, health insurance offers and online fitness options * Enjoy free breakfast and fresh fruit in the office * Paid volunteer days and the option to purchase additional annual leave * Regular team events and a relaxed ‘Dress for Your Day’ culture * Convenient end of Trip Facilities, including bicycle storage and showers About Us Credit Corp is Australia's largest provider of sustainable financial services to the credit-impaired consumer segment. We are an ASX-listed company with over 2200 staff in multiple locations in Australia, New Zealand, the USA, and the Philippines. We work closely with regulators to provide sustainable financial solutions with the objective of improving our customers’ circumstances as a pathway to mainstream financial inclusion. The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders, and the community. We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community. We encourage applications from all culturally diverse backgrounds. We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply.

Responsibilities

The role involves managing overdue accounts for major Australian financial institutions by making outbound calls to connect with customers. Key duties include rebuilding relationships and negotiating fair, realistic repayment solutions tailored to individual customer situations.