OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We’re hiring talent that AI can’t replace to help us shape the future of information management. Join us.

YOUR IMAPACT

The OpenText MF Cloud Customer Management team is responsible for the delivery of Strategic Success Management throughout the Customers’ cloud journey from post-sales to value realization to renewal.We’re looking for an experienced, strategic and customer-focused Customer Manager with direct renewal responsibilities to ensure that our Cloud Customers are getting the maximum value from the OpenText solution by delivering services with the goal of retention and growth. As a key member of the Customer Success team and reporting into the Cloud Renewals, this role effectively navigates all levels of the customer organization to maintain alignment and drive objectives forward to successful renewal.
Customer Manager will serve as an internal advocate for your customers, representing their challenges to leadership and foster a culture of high performance and Customer focus and will regularly set goals and priorities that clearly align to the Customers desired business outcomes and long-term success. Besides proactively sharing success best practises and promoting collaboration, a strong ability to influence at all levels of business is very welcome as the Customer Manager is responsible for renewal and commercial activities.

• Selling the value of the Customer Success partnership across all levels of the Customer and OpenText to ensure organizational alignment.• Managing large strategic and mid-market enterprise cloud customers and proactively nurture the customers to referenceable and successful renewal.• Direct responsibility of renewal activities from strategy to close.• Executing activities in the Success Plan using best practices, monitor delivery projects to ensure success, help mitigate risks, facilitate decision making and successful execution of renewal close plan. • Delivering outcome-driven Success Workshops and conducting regular engagement with Customer Business owners, change managers and end users to obtain success data and identify areas where the use of OpenText is adding value to the business.• Preparing and conducting success plan reviews, governance forums and quarterly business success reviews to curate executive level scorecards and success metric reporting.• Assisting customers in the adoption of new OpenText capabilities and collect feedback on any barriers or opportunities to align customer needs with OpenText product strategy.• Documenting business vision, goals and success metrics into a Success Plan and establish a Success Program governance model to track outcomes.• Nurture a reference and managed customer through successful full renewal.