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Customer Relationship Manager at Proponent, Inc

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

0.0

Posted On

13 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Order Entry, Purchase Order Review, Quotation Management, Sales Support, Customer Service, Cross-functional Collaboration, Pricing Analysis, Conflict Resolution, Stakeholder Management, Customer Loyalty, Data Analysis

Industry

Aviation and Aerospace Component Manufacturing

Description

Customer Relationship Managers typically liaise between customers and cross-functional internal teams in a fast-paced global work environment to ensure the timely processing of customer RFQ’s; spot quote follow up; purchase order review; and order entry activities for the successful delivery of products and services according to customer needs. CRMs are responsible to follow up on outstanding quote activity, analyzing wins and losses for opportunities to gain future business. They collaborate closely with Quotation and post-order Customer Service Specialists and other Sales staff and often liaise with internal teams such as Product Management, Quality, and Materials Management regarding issues such as pricing, delivery, and terms to ensure the accuracy of quotes and to address customer inquiries and facilitate the timely and effective resolution of customer concerns and disputes. They build and maintain strong, long-lasting customer relationships with a portfolio of assigned customers; develop a trusted advisor relationship with key customer stakeholders and decision-makers; and listen to understand the customer’s environment, influences, and challenges in the interest of building customer loyalty and creating exceptional customer experiences. See attachment for more details

Responsibilities

The Customer Relationship Manager acts as a liaison between customers and internal teams to manage the full order lifecycle, including RFQs, quotes, and purchase orders. They are responsible for building long-term customer relationships and resolving inquiries or disputes to ensure high levels of customer satisfaction.