Customer Relationship Manager at Together

Cheadle, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

35000.0

Posted On

20 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Inbound Calls, Outbound Calls, Appointment Setting, Sales Lead Generation, Customer Experience, Product Knowledge, Underwriting Criteria, Regulatory Adherence, Interpersonal Skills, Communication Skills, Microsoft Suite

Industry

Financial Services

Description

Company Description Salary starting at £26,500 with OTE at £35,000 Based on site in Cheadle - Monday to Friday 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays Free access to company holiday homes Buy & sell holidays Discretionary annual bonus plus an additional Shared Reward Bonus Matched pension contribution Health cash plan plus Private medical insurance Life assurance and Critical illness cover Travel season ticket loans and Ride to work scheme Free local gym access Local bar / restaurant discounts ––––––––––––– Company Description We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans. We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 750 colleagues help our customers throughout the UK, backed by the power of a £7 billion loan book. Job Description As a Customer Relationship Manager at Together Money, you will work as part of our fantastic Direct Sales team supporting customers. You will be taking inbound calls from potential customers, establish what the Customer requires and then make appointments for the Business Development Managers & Mortgage Advisors to support the Customers further. You will also make proactive outbound calls to existing customers who may be i.e. coming to the end of their mortgage term or looking to refinance etc with the view to getting repeat business. This role is focused on providing an exceptional customer experience and supporting the sales team to deliver against our lending goals. We want you to have a long career with us. We promote from this team and you will have the opportunity to go down multiple career avenues, one of which includes gaining qualifications in Mortgage Advice Practice (CeMAP). As a Customer Relationship Manager, we are looking for you to: Make 'warm' outbound calls to existing customers to fact find about additional lending we maybe able to offer them Take inbound calls from new customers and make appointments with the most suitable Business Development Manager or Mortgage Advisor Have an appetite to learn about Together’s products and underwriting criteria (you would be given full training) so you are able qualify a customers suitability for a loan with Together Consistently provide a high level of service to all customers, to maximise the potential from each call and help customers achieve the bet outcome Ensure all policies and procedures are adhered to with all contacts so that regulatory requirements are met Qualifications Ideally experience of generating new Sales leads and creating sales appointments Strong interpersonal and communication skills We can provide a career; Ideal candidates will want to progress and develop the skills that we can give you. Full use of Microsoft suite of products Please note that shifts alternate between 9am - 5:30pm and 10:30am to 7:00 Additional Information If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role. Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process. Click here for more information on our Recruitment Process Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks. Working Hours: Standard (09:00am-17:30pm) Department: Commercial (Direct/Operational) Sales Office or Field Based: Office Based (Cheadle, SK8 3GW) Contract type: Permanent Compensation: from GBP26500 - yearly

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Responsibilities

The role involves handling inbound calls from potential customers to establish needs and schedule appointments for sales staff, alongside making proactive outbound calls to existing customers for potential refinancing or repeat business. This position focuses on delivering an exceptional customer experience while supporting the sales team in achieving lending targets.