Customer Relationship Manager at UPS
Amsterdam, , Netherlands -
Full Time


Start Date

Immediate

Expiry Date

25 Sep, 25

Salary

0.0

Posted On

26 Jun, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Mentoring, Training, Communication Skills

Industry

Outsourcing/Offshoring

Description

BEFORE YOU APPLY TO A JOB, SELECT YOUR LANGUAGE PREFERENCE FROM THE OPTIONS AVAILABLE AT THE TOP RIGHT OF THIS PAGE.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

QUALIFICATIONS:

  • Bachelor’s degree in a related field
  • Experience managing a Customer Service function
  • Understanding of Central Lab and Clinical Trial supplies industry desired
  • Ability to think strategically and to lead
  • Excellent written and verbal communication skills
  • Strong client-facing and communication skills
  • Excellent knowledge of management methods and techniques
  • Ability to translate your skills to other employees through training and mentoring
  • Advanced troubleshooting and multi-tasking skills

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities
  • Improve customer service experience, create both engaged customers and employees; facilitate organic growth
  • Participate in the Customer agreement of service and response standards and ensure that these standards are maintained or exceeded during program delivery
  • Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network guidelines, policies and procedures
  • Establishing and communicating service metrics; monitoring and analyzing results; implementing changes
  • Take ownership of customer issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Analyze statistics and compile accurate reports
  • Keep ahead of industry developments and apply best practices to areas of improvement
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Maintain an orderly workflow according to priorities
  • Improve customer service quality results by studying, evaluating, and re-designing processes
Loading...