Customer Relationship Officer | Community Bank Narre Warren South | VIC at Bendigo Bank

, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales Results, Communication, Relationship Building, Digital Literacy, Lending Solutions, Collaboration, Problem Solving, Product Recommendation

Industry

Banking

Description

Now’s the time to set your sights even higher – on the future you and the future career you deserve.    Your role as a Customer Relationship Officer is to deliver an exceptional experience by meeting customers end-to-end banking needs.  Whether you’re assisting customers with enquires, educating them about our online platforms or recommending products and services that best suit their needs, you’ll value how it feels to make a difference in people’s lives.   In this dynamic and high-impact role, you’ll make your mark by:   * Delivering win-win solutions for our bank and our customers. Developing an expert understanding of customers’ current and future goals, you’ll design solutions that meet their needs, objectives and interests  * Keeping up with constant change. You’ll educate and support our customers with their digital literacy and online banking needs as we continue to innovate our offerings   * Guiding customers through personalised lending solutions. By exploring tailored personal loans and credit card options, you’ll help customers achieve their goals  * Being a lifelong learner. Bring your brilliant mind, and we’ll help you take your career to the next level with on-the-job training and other learning opportunities    * Building connections. A new role at the Bank means supporting our customers, giving back and making our communities a better place… while having some fun along the way!   This is a permanent, full-time position located in Narre Warren South. What you’ll bring to the role  To succeed in this role, you’ll consistently deliver exceptional customer service. We’d love you to have:  * Proven ability to achieve sales results through solutions that truly meet customer’s needs   * Confidence to communicate with new and existing customers face to face and over the phone  * The ability to quickly build relationships and rapport with customers and colleagues  * Eagerness to understand and share what makes our bank different   * Drive for collaboration - mateship is crucial for us to work together and achieve our goals   * Experience in consumer lending - a plus but certainly not essential    Our Community Banking model Community Banking operates on a shared revenue model based on 'profit-with-purpose'. This approach ensures that the profits generated are reinvested directly into the communities that create them, funding local initiatives such as infrastructure improvements, event sponsorships, and scholarship programs. By joining a Community Bank branch, you become part of a dedicated team focused on promoting local growth and nurturing meaningful relationships. Our branch staff are actively engaged in community events, providing support to small businesses, and addressing the specific needs of the community.   We’re making better, bigger. And we’ll get there with you.   Think you’re our newest Customer Relationship Officer? Apply now!   As an internal candidate you are required to notify your immediate leader before applying for a new career opportunity and will be asked to confirm this when submitting your application.  If you have any concerns about this requirement or would like to discuss the position in more detail, please reach out to the contact listed below for a confidential conversation:  Name: Bel Fisher Title: Talent Acquisition Advisor Email: Bel.Fisher@bendigoadelaide.com.au For more information, check out the application process for internal candidates [https://bendigoadelaidebank.sharepoint.com/sites/Staff/SitePages/Application-Process-for-Internal-Candidates.aspx] page and the position description (Download File [https://static.pageuppeople.com/static/people/icons/icon_file_small.gif] Customer Relationship Officer PD_Community Bank_May 2022.pdf [https://secure.dc2.pageuppeople.com/apply/TransferRichTextFile.ashx?sData=UFUtVjMtGC1EgTNGLAfIlY110KS2cbzwd49mQ_TVClF9NEwn3IqfiOjZeCVi_mRdwKqKL-f6AsLfl4BqsLgph-Mg5wQqUu6dSDOOVsIfFb-iIzuEHzlT96wlq6ZzSZTtTCbbtQfmlBAYQFjKxSUxrXISEQR7Bg%7e%7e]). Please note – once you have submitted your application you will receive an email to complete a Pymetrics online gaming assessment. Please check your junk folder if the email is not received within 30 minutes.   We believe a diverse workforce supported by an inclusive culture is central to our success, and we’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. To ensure that you feel supported and are set up for success, please don’t hesitate to reach out if you require any adjustments to the application or interview processes.   You can find out more about our retail banking roles here - https://careers-ext.bendigoadelaide.com.au/branch-network [https://careers-ext.bendigoadelaide.com.au/branch-network].    Screening and interviews may commence prior to closing date.   We are committed to responding to all candidates, regardless of the outcome of your application.  

Responsibilities

The Customer Relationship Officer is responsible for delivering an exceptional end-to-end banking experience by assisting customers with inquiries, educating them on digital platforms, and recommending suitable products and services. This involves designing win-win solutions, guiding customers through personalized lending options, and supporting their digital literacy needs.