Customer Relationship Officer at Emirates Islamic Bank

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

0.0

Posted On

13 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Financial transactions, Sales, Customer relationship management, Cross-selling, Account opening, Customer service, Conflict resolution, Banking products, Cash management, Treasury, Retail banking, Regulatory compliance, Document control, Coaching, Communication

Industry

Banking

Description

Job Responsibility: * Execute relevant financial transaction for clients in line with service. * Create and exploit opportunities to promote and sell a portfolio of products and services that meets the needs of existing and prospective customers to achieve the assigned sales objectives/standards. * Maximize the referral opportunities from client interactions. * Identify and act on sales and relationship –deepening opportunities to facilitate retention and continued relationship. * Establish successful opening and deepening of relationships. * Be highly alert to cross –sell opportunities identified by accessing client needs and refer to appropriate specialists (liability, Retail, TFS, Cash Management and treasury ect. * Need to be able to manage account-opening support. * Propose and implement strategies to enhance x-sell. * Understand access channels (ATM, Internet banking, Phone banking, etc.) to proactively educate clients on access options. * Adapt sales approach to the clients, values and needs * Address customer problems and complaints to achieve satisfactory resolutions. * Referring issues beyond the role limit to appropriate points of reference. * Resolve client problems and respond to inquiries quickly and effectively. * Adhere to legal, corporate and regulator procedures. * Apply and comply with relevant processes, procedures and controls to meet the unit’s needs while providing efficient service to customers. * Maintain strict control of confidential documents/secured negotiable items to prevent loss or misuse. * To continuously strive for self-development and improvement by identifying training/coaching needs and communicating them in a timely manner to the center manager as appropriate. * Assist/ update and coach retail customer service representative in any business related products. Job Skills & Qualifications: * Bachelor graduate * UAE National with up to 3 years of experience in similar role What we offer you: * Competitive salary package * Strong emphasis on work-life balance and wellbeing across the bank * World-class Learning & Development platform and career development * Generous annual leave entitlement and Private Healthcare * Preferential banking facilities for employees

Responsibilities

The role involves executing financial transactions, managing back-office issues, and promoting banking products to meet sales objectives. It also requires providing quality customer service, resolving inquiries, and coaching retail customer service representatives.