Customer Relationship Officer

at  Emirates NBD

COMPANY INTRODUCTION

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.
At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.
We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.
“In line with the UAE Government’s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation’s success. We are looking to find the best UAEN talent to join our ENBD family ”

AS CUSTOMER RELATIONSHIP OFFICER- PRIORITY BANKING AT EMIRATES NBD, YOUR ROLE IS TO

To provide consistently an excellent service to all PRB customers for their banking needs. The objective is to improve customer profitability and loyalty to the bank through such service.

RESPONSIBILITIES

• To be accountable for client satisfaction and service quality levels at the branch by ensuring clients’ expectations are met consistently
• CRO’s must take full responsibility and ownership for PRB customer service at the branch.
• Avoid any staff complaints from customers as it’s affecting the overall segment performance
• Assist the clients with TTs requests, FDs Requests and Account Maintenance requests, Account Opening, Credit card application, Retail Credit Facility application, Cheque Book and Debit Card requests processing.
• Liaising with compliance and various other departments for following up and submission of documents or relevant matters
• Assist the Account Manager in cross selling of products as required.
• Refer customers to relationship manager(s) for financial advice/ Investment and Products related queries.Proactive communication with Central support team & ensure that the Customer issues are resolved within TAT

TO BE SUCCESSFUL IN THIS ROLE, YOU WILL NEED THE FOLLOWING SKILLS AND EXPERIENCE…

• University Degree in Business or Finance will be more preferable
• 1-2 years of work experience, preferably in a processing/back office/Customer Services function within the Bank
• Experience in Finacle, Fin One, MS Excel and MS office