Customer Relationship Officer (UAE Nationals Only) at Emirates Islamic Bank

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

10 Aug, 26

Salary

0.0

Posted On

12 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Financial Transactions, Client Relationship Management, Product Knowledge, Document Management, Transaction Processing, Communication, Problem Solving, Time Management, Cross-Selling, Client Education, Regulatory Compliance, Quality Assurance, Service Improvement, Client Satisfaction

Industry

Banking

Description

To comply with country regulations, we are looking for UAE talent to fill this role. Job Responsibility: * Effectively identify and respond to Business Banking client needs. * Ensure completion of client transaction in timely and quality manner. * Increase client satisfaction by providing high-quality service. * Support the quality initiative by reducing transaction defeats and cycle time. * Provide product and service information, advice and relevant products and services to customers to increase their awareness and promote their usage. * Contacting client and getting missing documents. * Execute relevant financial transaction for clients in line with service. * Create and exploit opportunities to promote and sell a portfolio of products and services that meets the needs of existing and prospective customers to achieve the assigned sales objectives/standards. * Maximize the referral opportunities from client interactions. * Identify and act on sales and relationship –deepening opportunities to facilitate retention and continued relationship. * Understand access channels (ATM, Internet banking, Phone banking, etc.) to proactively educate clients on access options. * Apply and comply with relevant processes, procedures and controls to meet the unit’s needs while providing efficient service to customers. Job Skills & Qualifications: * High School / Bachelor Graduate * At least 2 years of relevant experience in similar job What we offer you: * Competitive salary package * Strong emphasis on work-life balance and wellbeing across the bank * World-class Learning & Development platform and career development * Generous annual leave entitlement and Private Healthcare * Preferential banking facilities for employees

Responsibilities

The Customer Relationship Officer is responsible for identifying and responding to Business Banking client needs while ensuring timely and quality completion of client transactions. The role involves providing high-quality service, promoting products, and maximizing referral opportunities to enhance client satisfaction and retention.