Customer Relationship Specialist at Aston Carter

North Strabane Township, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Aug, 26

Salary

20.33

Posted On

09 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Salesforce CRM, Document Management, Data Integrity, Communication Skills, Problem Solving, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Relationship Building, Administrative Support, Attention To Detail, Time Management, Oil And Gas Industry Knowledge, GIS Mapping

Industry

Staffing and Recruiting

Description

Job Title: Owner Relations Agent I Job Description The Owner Relations Agent I provides dedicated support to landowners and interest partners by managing owner account information, handling enquiries, and ensuring accurate documentation across the business. The role focuses on document management, customer service, and collaboration with multiple internal departments to resolve issues, maintain data integrity, and support legal and land functions within an oil and gas environment. Responsibilities Scan and upload documents into internal databases to ensure accurate and up-to-date records. Create, update, and monitor Salesforce accounts and cases to track owner enquiries and issues. Prepare and mail Change of Address and ACH (Direct Deposit) forms in a timely and accurate manner. Process new and revised owner account data, ensuring completeness and correctness of information. Answer incoming calls on the Owner Relations hotline and provide professional, courteous customer service. Create and maintain strong relationships with landowners, interest partners, and industry peers. Research owner enquiries related to discrepancies in payments, interests, and settlements, and provide clear resolutions. Confirm decimal interests by calculating various interest types, including working interest, net revenue interest, non-participating royalty interest (NPRI), overriding interests, and Take in Kind (TIK). Analyse data to confirm leasehold Held By Production (HBP) status using tools such as GIS maps and internal systems. Review lease documents to confirm key terms such as lease term, royalty percentage, gas price, deductions, and market enhancement provisions. Provide support to the legal department in resolving claims and civil matters related to ownership and payments. Collaborate with multiple departments across the business to manage issues, document control, and enquiries. Support other Land Department responsibilities as assigned. Assist landowners with direct deposit and other account-related questions in a clear and supportive manner. Maintain a professional demeanour and represent the organisation positively in all interactions. Essential Skills 0–2 years of commensurate experience in an administrative or customer service role. High school diploma or GED. Strong customer service skills with the ability to assist customers with issues and enquiries. Proven ability to build strong relationships with landowners, interest partners, and colleagues. Excellent oral and written communication skills. Ability to manage stressful situations and drive them to a positive outcome. Professional demeanour and ability to work effectively in a team environment across cross-functional teams. Self-motivated with the ability to work independently when required. Ability to adapt and work under pressure while maintaining accuracy and attention to detail. Strong organisational and problem-solving skills. Ability to prioritise workflow based on specific deadlines and manage multiple tasks simultaneously. Excellent computer skills, including proficiency in MS Word, Excel, PowerPoint, Outlook, and cloud-based CRM applications such as Salesforce. Competence in document management and document control processes. General computer literacy and confidence working with digital systems and databases. Additional Skills & Qualifications Background in the oil and gas industry is highly beneficial. 0–2 years of administrative Background with customer service experience is preferred. Experience using Salesforce CRM in a customer or owner relations context. Experience providing administration support within a corporate environment. Familiarity with direct deposit processes and related financial documentation. Experience working with multiple teams within a company and collaborating across departments. Ability to positively influence peers through actions and guidance to help achieve organisational goals. Strong customer relations skills with a professional and approachable manner. Why Work Here? You will join a forward-looking organisation that is committed to creating long-term value for employees, landowners, communities, industry partners, and investors. The business is actively evolving into a modern, connected, digitally enabled organisation, offering opportunities to work with contemporary tools and systems. You will benefit from a long-term contract with the potential for extension well beyond nine months, providing stability and the possibility of ongoing employment with no defined end date. The culture supports cross-functional collaboration, professional conduct, and continuous improvement, giving you the chance to develop your skills while contributing to meaningful work in the energy sector. Work Environment This role follows a hybrid work pattern, with a Monday to Friday schedule from 8:00 am to 4:30 pm, including a 30-minute break. The position is based in Canonsburg, PA, with three days per week in the office and two days working remotely. Mandatory in-person training is required to ensure you are fully supported and equipped to succeed in the role. You will work in a professional office environment using tools such as Microsoft Office (Word, Excel, PowerPoint, Outlook), Salesforce CRM, internal databases, and GIS-related resources. The setting is collaborative and cross-functional, with regular interaction across departments, and requires a professional appearance appropriate for a corporate office. Job Type & Location This is a Contract position based out of Canonsburg, PA. Pay and Benefits The pay range for this position is $19.05 - $20.33/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Canonsburg,PA. Application Deadline This position is anticipated to close on May 14, 2026. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Responsibilities

The role involves managing landowner account information, handling enquiries via a hotline, and maintaining accurate documentation within an oil and gas environment. Key tasks include processing account data, calculating decimal interests, and collaborating with legal and land departments to resolve ownership claims.