Customer Relationship Supervisor at UPS

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Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Team Supervision, Operations Management, Risk Assessment, Claims Management, Process Management, Project Management, Coaching, Mentorship, Communication, Problem Solving, Detail-Oriented, Organizational Skills, MS Office, English, Chinese

Industry

Truck Transportation

Description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Responsibilities: Lead the Customer Service team in Hong Kong to support both pre-purchase and post-purchase activities, ensuring a seamless customer journey. Deliver exceptional service to enhance satisfaction and drive customer retention. Oversee operational processes in line with SOPs and company policies to achieve excellence. Conduct risk assessments in accordance with customer profiles and internal guidelines. Team Supervision: Supervise the Customer Service team to ensure providing efficient and high-quality service Monitor team performance to meet SLA and internal KPIs. Provide coaching and mentorship to enhance team capabilities and service standards. Maintain customer relationships by addressing customer concerns and providing resolution in professional manner Operations Management: Maintain smooth operations across customers, internal departments, and external partners. Oversee shipment tracking and tracing, ensuring timely updates for high-value shipments and supporting exception resolution. Oversee Underwriting and conduct Risk assessment according to customer profile Manage claims processes by supporting customers and stakeholders through investigations and ensuring timely execution of payments. Analyze and resolve business and service issues effectively. Process & Project Management: Lead and implement projects, systems and new process following company direction. Ensure all processes and operational procedures are up to date, aligned with business needs, and thoroughly documented. Reporting & Other Duties: Generate business reports to support decision-making. Perform other duties as assigned by the manager or the company. Requirements: Bachelor’s degree with minimum 5 years of supervisory experience in customer service; experience in logistics or a related industry is preferred. Excellent interpersonal and communication skills. Detail-oriented, well-organized, self-driven and problem-solving abilities. Proficient in written and spoken English and Chinese. Skilled in MS Office applications including Outlook, Word, Excel, and PowerPoint. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.

Responsibilities

Lead the Customer Service team to support pre-purchase and post-purchase activities, ensuring a seamless customer journey. Oversee operational processes and conduct risk assessments to enhance customer satisfaction and retention.