JOB SUMMARY:

The Customer Relationship Survey Manager (rNPS Focus) at Intuit will be the primary driver for understanding and improving overall customer loyalty through the strategic management of relational Net Promoter Score (rNPS) surveys. This role is crucial in capturing and analyzing customer sentiment regarding their overall relationship with the company, providing actionable insights to enhance customer loyalty and advocacy across our diverse product ecosystem. You will collaborate closely with product, marketing, customer care, and data science teams to ensure rNPS data fuels customer-centric improvements and reinforces Intuit’s commitment to customer obsession.

Please refer the Job description for details