Customer Relationships Specialist at MUSICBREEDS

Hempstead, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jul, 26

Salary

36000.0

Posted On

19 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Case management, Community outreach, Relationship management, CRM proficiency, HubSpot, Salesforce, Google Workspace, Virtual meeting platforms, Data reporting, Communication, Retention strategy, Conflict resolution, Interpersonal skills

Industry

Musicians

Description

What You'll Do • Own the post-enrollment relationship with participants — from their first day in a program through completion or transition • Conduct monthly check-ins with active participants — identifying barriers, celebrating milestones, and escalating concerns to appropriate Program staff • Maintain active relationships with institutional partners — employers, schools, and community organizations — keeping MyndBridge top of mind for referrals and renewals • Generate qualified referrals from satisfied participants and partners — 3–5 warm leads per month minimum • Track all participant and partner interactions in the CRM — relationship history, engagement level, and at-risk flags • Flag at-risk participants to the Manager of Growth & Impact and relevant Program Manager before they drop • Support participant retention strategy — identifying patterns in why participants disengage and bringing insights to the Growth team • Represent MyndBridge at community events, partner meetings, and alumni touchpoints What You'll Bring Experience & Skills • 1–3 years in customer service, case management, community outreach, student services, or relationship management — nonprofit, education, or social services preferred • Demonstrated ability to maintain consistent, professional communication with a large number of people simultaneously • Experience identifying and supporting individuals facing barriers to completion, engagement, or follow-through • Strong verbal and written communication — you can write a warm, clear email and have a difficult conversation with equal ease • Connection to the Nassau or Queens community — lived or professional experience in the areas MyndBridge serves • Bilingual English/Spanish a plus — not required Technology • CRM proficiency — HubSpot, Salesforce, or equivalent; must maintain accurate relationship history and engagement records; training provided • Google Workspace — Gmail, Calendar, Docs, and Sheets at a professional level • Comfort with virtual meeting platforms — Zoom, Google Meet, or equivalent for remote check-ins • Basic reporting — ability to pull and interpret retention data from CRM to support monthly bonus calculation and team reporting • Social media and community engagement platforms — for staying connected with participants and partners Your Retention Bonus A monthly bonus is paid on top of your base salary based on participant retention rate, calculated from CRM data each month. • Retention at 80–89%: $100 per month ($1,200 annually) • Retention at 90–94%: $175 per month ($2,100 annually) — target tier • Retention at 95% or above: $250 per month ($3,000 annually) — top performance • Below 80% retention: no bonus that month Compensation & Benefits • Base Salary: $32,000–$36,000 annually • Retention Bonus: up to $250/month paid with monthly payroll • Total comp at 90%+ retention: $53,600–$57,600 annually • ICHRA Health Benefit: $7,500 annually toward individual health coverage of your choice • Paid Time Off: Accrued PTO per the MyndBridge employee handbook Career Path at MyndBridge • Level 1: Customer Relationship Specialist (you are here) • Level 2: Senior Customer Relationship Specialist • Level 3: Customer Relationship Supervisor • Level 4: Regional Customer Relationship Supervisor • Beyond: Customer Relationship Manager → Senior Leadership MyndBridge is an equal opportunity employer committed to building a team that reflects the communities we serve.

Responsibilities

The specialist will manage post-enrollment participant relationships, conduct check-ins, and identify barriers to success. They will also maintain institutional partnerships and track all interactions within the CRM to support retention goals.