At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

The Customer Remediation Director will be responsible for leading the Customer Remediation Team and serve as the Bank Customer Remediation Policy and Program Owner. The Director will work collaboratively with business line risk, compliance and legal on remediation events to address customer harm and implement timely remediation. The Director will also serve as the product owner for the compliance technology solution supporting the Customer Remediation Program. This senior leader will present on a regular cadence to internal and external parties regarding the state of the Customer Remediation Program.

Basic Qualifications

• Bachelor’s or advanced degree, or equivalent work experience
• Typically more than 15 years of applicable experience

Preferred Skills/Experience

• Considerable understanding of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business
• Considerable understanding of the business line’s operations, products/services, systems, and associated risks/controls
• Thorough knowledge of Risk/Compliance/Audit competencies
• Strong leadership and management skills of processes, projects and people
• Effective skills at managing stressful situations
• Effective written and verbal communication skills
• Strong analytical, problem-solving and negotiation skills
• Proficient computer skills, especially Microsoft Office applications
• Applicable professional certifications

The role offers a hybrid/flexible schedule, which means there’s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la