?? Job Type: Full-time
Are you someone who thrives on building relationships, solving problems, and delivering excellent customer experiences? Do you want to be part of a collaborative, people-first company where your work really matters? If so, we’d love to hear from you! ??
We’re looking for a Customer Renewals Associate to join our dynamic team at IRIS Software Group. In this role, you’ll be working with our existing customer base – supporting them through the renewal journey, resolving any issues, and helping them get the most from our products.

?? WHAT YOU’LL BE DOING:

• Managing a portfolio of existing customers, guiding them through their renewal process
• Building strong relationships to drive satisfaction, loyalty, and long-term retention
• Proactively identifying at-risk accounts and working to reduce churn
• Collaborating with internal teams including Sales, Customer Success, and Product
• Providing accurate renewal forecasts and maintaining detailed CRM records
• Spotting opportunities for upsell or cross-sell and passing leads to the relevant teams

At IRIS, we’re all about people, purpose, and progress. You’ll join a welcoming team with plenty of support, training, and opportunities to grow your career. We offer:

• Hybrid working and flexibility
• A values-driven culture where you’re encouraged to be yourself
• Ongoing learning and development
• Competitive salary and benefit