Customer Renewals Associate

at  Iris

SalaryCompetitive Plus Commission
LocationUK Remote
This is a permanent, full time vacancy that will close in a month at 23:59 BST.

WHAT SKILLS AND EXPERIENCE DO YOU NEED TO HAVE?

• Customer facing experience; face to face or telephone based
• Sales background (desirable)
• Education or accountancy knowledge (advantageous)
• Enthusiastic, highly motivated team player
• A commitment to providing good customer service
• The ability to enter information, produce documentation, and supply information quickly and accurately
• Strong written, oral communication and numeric abilities
• Ability to remain calm under pressure using logical thinking
• Self-motivated and an enthusiastic team player
• IT literate – MS Outlook, Basic knowledge of MS Suite
• Attention to detail
• Looking to progress and build a career within a successful organisation

As a Customer Renewals Associate, your day-to-day tasks will typically involve the following:

• Provide a focused and friendly service to all customers, providing quotations, and assisting with queries
• Maximise the revenue IRIS receives from each customer by ensuring excellent customer service whilst adhering to company policies
• Assume ownership of an enquiry made until the issue is fully resolved
• Communicate quotations, advising the most appropriate in terms of price and cover to meet the customers’ needs
• Respond to enquiries from customers received by email/phone ensuring that all information required by customers is obtained and communicated in a timely manner
• Maintain the system for raising renewals and ensuring they are actioned before the renewal date
• Telephone account management and the ability to build strong customer relationships
• Maintain an acceptable level of product knowledge by keeping up-to-date with product developments
• Provide proactive customer communications and tracking of customer activities