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Customer Representative - Kirkwall at Nationwide

Kirkwall, Scotland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, In Person Service, Phone Handling, Digital Sales Support, Teamwork, Transaction Processing

Industry

Financial Services

Description

At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don’t worry you will be trained up on this. It is an important role within the branch, and we are the gateway to protecting and looking after our members working closely as a team. Some branches in this area are closed to the public on certain days as you will be helping members on the phones. We are looking for future talent in our communities to work at our branches in the Kirkwall, Orkney area. With this in mind, we will be conducting interviews to build a Talent bank in this location. This is a part time role, working 15 hours a week, Monday to Saturday. If this role is advertised as part time the salary will be pro rata. You’ll need to be within a 45 minute commute of the branch you’re applying to work in, and here’s the good news. Whilst major banks continue to close branches, we’re keeping ours open. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches. So if the location you’re considering is outside the 45 minutes then please check our other vacancies [https://www.nationwide-jobs.co.uk/jobs/] that are closer to you. Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Responsibilities

The Customer Representative will support customers across all channels, handling transactions, inbound calls, and assisting with digital product applications. This role is crucial for providing first-class service in person, via phone, and online while working closely with the branch team.