Customer Representative - Liverpool at Nationwide

Liverpool, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

01 Sep, 26

Salary

26500.0

Posted On

03 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Banking Transactions, Digital Banking Tools, Communication, Problem Solving, Adaptability, Financial Guidance, Relationship Management

Industry

Financial Services

Description

Making a meaningful difference for our customers, every day As a Customer Representative, you will make a real impact from day one. You’ll be a key part of the branch team. Supporting customers in person, over the phone and online. You’ll help with everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing their money easier. No two days are the same, and you’ll be trusted to adapt your approach to meet the needs of different customers and situations. While other banks continue to close branches, we’ve made our Branch Promise. It means all 696 of our branches will remain open until at least 2030, giving customers a choice in how they bank. We’re also the last branch on the high street in 148 towns, which means our Customer Representatives play a local role for customers and communities. We exist to do what’s right for customers, taking the time to listen, offering trusted guidance, and supporting people through everyday banking moments and lifechanging decisions. When you’re inspired by fairer finances, passionate about making a meaningful difference, and truly care about customers, you’re one of us. An advocate for positive change. Where you’ll be working We’re looking for a Customer Representative for our branches in Liverpool and Old Swan, Merseyside. This role is a 12-month Fixed Term Contract working full-time, 35 hours per week. On Monday and Tuesday, you will work at our Old Swan branch and for the remainder of the week you will work at our nearby branch in Liverpool, which will include some Saturdays on a rota basis. You’ll need to be within a 45-minute commute of the branch you’re applying to work in. Our training is designed to set you up for success in your role. The first three weeks are an important part of your journey with us, so we ask that no holiday is taken during this time. Your start date will be confirmed once an offer is made. We may close this advert early if we receive a high volume of suitable applications. More rewarding. From 1 July 2026, the minimum salary for this role will be £26,500.

Responsibilities

Support customers in person, over the phone, and online with everyday banking transactions and queries. Guide customers toward digital tools and banking services to help them manage their money more effectively.