On behalf of Nationwide, AMS are seeking a Customer Representative working within our Hornchurch Branch.
Our frontline teams deliver Simply brilliant service every day. We know 63% of customers still value a face-to-face service offering and that’s why through our Branch Promise we now have the biggest branch network in the UK.

ABOUT YOU

We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our membership is made up of many kinds of people and we want our colleagues to be just as diverse.
What’s the essential and measurable experience and skills required to do this job?
· Previous customer service experience
· Excellent written and verbal communication skills
· Ability to resolve issues and handle complaints
· Ability to build rapport and communicate effectively with Nationwide members
· Can work well in a team under pressure and in a fast-paced environment
· Excellent IT Competency

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

Customer representatives are multi-skilled. As you’d expect, you’ll be welcoming members into our branches and talking them through how to use digital services and the self-service tech available in our banking hall.
Our customers value being able to talk to a friendly human face-to-face about their finances, and during those conversations you might pick up additional needs they have and, for example, pass them on to an expert colleague, or give them guidance on fraud to protect them from becoming a victim.
You’ll be given plenty of training on our products, services, and processes; you just need to be comfortable using digital tools and apps.