Customer Representative at Nir Yu

Mexico City, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Service, Troubleshooting, Root Cause Analysis, Quality Communication, Customer Relationship Management, Technical Training, Demand Insight, Mechanical Engineering, Customer Orientation, Emotional Intelligence, Problem Solving, Communication Skills, Aluminum Foil Production, Quality Control, Market Strategy, Product Planning

Industry

Staffing and Recruiting

Description

Responsibilities: On-site Technical Service & Troubleshooting Rapid Response: Provide 24/7 timely response to emergency calls from customers' production lines. Accurately diagnose and resolve aluminum foil-related production issues (such as pinholes, web breaks, surface defects, misalignment, stretching, and poor sealing) to minimize customer downtime losses to the greatest extent. Root Cause Analysis: Conduct in-depth investigations into quality incidents using professional tools and methodologies (e.g., 8D, 5Why). Analyze the root causes, compile detailed technical reports, and drive the internal formulation of corrective and preventive actions (CAPA). Quality Communication Liaison: Coordinate the handling of customer complaints, organize communication meetings between customers and internal departments of our company (production, quality, and technical departments), ensure accurate and efficient information transmission, and track the implementation and verification of improvement measures. Customer Relationship Management & Value-added Services Daily Liaison: Act as the "chief representative" of our company at the customer site. Establish and maintain good, mutually trusted professional relationships with the customer's procurement, quality, production, R&D and other departments. Technical Training: Regularly provide technical training and exchanges to the customer's operation and quality control teams on aluminum foil material properties, application essentials, and prevention of common issues, to improve the customer's ability to correctly use our products. Demand Insight: Proactively collect and feedback customers' new requirements, technical trends, and market dynamics, providing first-hand information for the company's market strategy and product planning. Requirements: Residence: Local Mexican, with residence close to Tetra Pak factories. Education & Experience: College diploma or above, majoring in Mechanical Engineering, with engineering work experience. Strong customer orientation, high emotional intelligence, pragmatic and reliable, and willing to comply with the headquarters' arrangements. Language Proficiency: Fluent in English; proficiency in Chinese is a plus.

Responsibilities

The Customer Representative is responsible for providing on-site technical service and troubleshooting for aluminum foil production issues, ensuring minimal customer downtime. They also conduct root cause analysis and coordinate communication between customers and internal departments to address complaints and implement improvements.