Customer Resolution Specialist at Segula Technologies

Wichita, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

35.0

Posted On

24 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Quoting Software, Detail Oriented, Logistics, Budget Management, AOG Support, Spare Parts Management, Make/Buy Decisions, Liaison, Aerospace Experience

Industry

Engineering Services

Description

Company Description Expand your playground with a fast-growing global engineering group. At SEGULA Technologies, you will have the opportunity to work on exciting projects and shape the future within a company for which innovation is inseparable from engineering. New forms of mobility, autonomous vehicles, the factory of the future, augmented reality... these are the daily concerns of our 15,000 ingenious talents in over 30 countries. Whether you are a student, a recent graduate or experienced, an engineer or a project manager, at SEGULA you will find the opportunity that will give new meaning to your career. Make your move, Join us ! Job Description Type of Contract: Temporary with potential of direct hire. Ensures that the company provides the highest quality services during selected customer visits, exhibit trade shows, air shows, conferences, special events and product demonstrations, evaluations, and deliveries Provides support to senior management Manages budgets and the distribution of promotional items Interfaces with customers, leads agenda coordination for exhibit participation, air shows, product demonstrations, product evaluation, and special event planning Completes logistical requirements and supports overall marketing and program goals and objectives Ensures adherence to the agreed-to plan, customer commitments, budgets, schedule requirements, social event requirements, company and customer ethics regulations and guidelines Acts as liaison between customers and company executive management This person will determine production status, check system for replacement parts, work with our ME’s with Spare configurations, make make/buy decisions, and administrate the quote and follow through on quoting to the customer This role will have responsibility for supporting AOG and spares requirements and will liaison with Boeing on the requests This is a critical role to support the flying fleet. Qualifications This position is an aftermarket CSR and involves working in our clients quoting software Must be detail oriented and have 5 years' of customer service experience Aerospace experience or Degree with Customer Service Experience Shift timings - 7:30 AM or 8 AM to 3:30 PM or 4 PM This is potential contract to hire Contract/country: Unlimited Job family: Administration Compensation: USD 32 - USD 35 - hourly

Responsibilities

This role ensures high-quality service during customer events and manages logistical requirements, acting as a liaison between customers and executive management. Responsibilities also include determining production status, managing spare parts configurations, making make/buy decisions, and handling quoting follow-through for AOG and spares requirements.