Why Join Us:
Do you enjoy working on complex and complicated queries?
Are you a problem-solver who enjoys finding quick resolutions?
Do you enjoy working within a team?
Yes? Then we may have the ideal role for you… working as our Customer Resolution Agent at our Redditch site.
About the Job:
Your communication skills will be second to none, as you’ll be the first point of contact for all escalations and complaints for our internal and external customers. You’ll have excellent organisation and prioritisation skills, as you’ll manage the end-to-end work order complaint/escalation journey ensuring it’s resolved within the agreed SLAs. You’ll have exceptional administrative and time management skills as you’ll be receiving, responding, and managing requests via various channels such as: calls, emails, or phone. You’ll have excellent attention to detail skills as you’ll be updating all systems with relevant notes and progress updates, so your colleagues are able to pick up and run with it if required. You’ll be a solution focused individual as you’ll be able to identify route causes and provide solutions to reoccurring issues.
To be successful you will have::
You’ll be a confident, self-motivated, empathetic individual with strong communication skills. You’ll be detail conscious with a strong focus on achieving a high level of customer service. You’ll be capable of handling sensitive and confidential information capturing this onto multiple IT systems whilst working with conflicting deadlines.
This is a 40-hour per week role, working 7am – 7pm across 7 days, therefore flexibility is required.
For this role you’ll have experience of working within a fast-paced time pressured customer service role, within any industry and sector!

Please refer the Job description for details