SUMMARY

Salary:
Competitive
Team:
Customer Service and Inside Sales
Location:
Australia - Sydney Parramatta Contact Centre

ABOUT US

Dyson is a global technology company on a mission to improve people’s lives: whether that be by making the air they breathe safe and clean, or connecting them to high performing machines which keep their homes clean.

Our Customer Resolution Specialists are the best of the best when dealing with customer related complaints ensuring all cases no matter how complex are resolved to the satisfaction of our owners as well as the business. Within Customer Service, the team are the go to’s for product and process knowledge along with their complaint handling savvy. They are driven to turn our owners into passionate advocates of the brand and our team ensure each touchpoint with the customer is rewarding.
As a Customer Resolution Specialist, you will have three main components to your role. First is the adept investigation and resolution of complaints. Second converting customers into owners by expertly recommending our best products and technology. Third is being the subject matter support for our frontline teams by answering questions and being a resource champion.
Hybrid working options are available after 3 months.

Main responsibilities include but not limited to:-

• Investigate and manage complaints end to end as the go to escalation point across multiple contact channels within Customer Service
• Expertly sell our technology via our price match and exclusive offer lines
• Support our frontline team members with product and process knowledge as a subject matter expert for all things Dyson
• Provide real time advice and approvals to help resolve owners queries to maintain a high first call resolution rate
• Assist with identifying continuous improvement opportunities and providing feedback to stakeholders as a critical owner touchpoint