Customer Resources Representative at Bank Of Springfield

Springfield, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Oct, 26

Salary

18.0

Posted On

04 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Verbal Communication, Multitasking, Microsoft Excel, Microsoft Word, Microsoft Outlook, Technical Support, Digital Banking Support

Industry

Banking

Description

POSITION OVERVIEW We are seeking a customer-focused and detail-oriented Customer Resource Representative to join our Customer Support team. This role is responsible for assisting customers with online and mobile banking services, answering account-related inquiries, and providing technical support for digital banking platforms. The ideal candidate will possess strong communication skills, problem-solving abilities, and a commitment to delivering exceptional customer service in a fast-paced environment. This position includes a work-from-home rotation within the department. ---------------------------------------- ESSENTIAL DUTIES & RESPONSIBILITIES * Answer incoming customer phone calls and route calls appropriately when needed. * Provide prompt, courteous, and accurate assistance for customer account inquiries and service requests. * Assist customers with troubleshooting issues related to online banking, mobile banking applications, and web browser compatibility. * Support customers using internet banking and mobile account access platforms on smartphones and tablets. * Maintain professionalism and confidentiality while handling customer information. * Perform additional duties and responsibilities as assigned. ---------------------------------------- QUALIFICATIONS * Prior banking and customer service experience preferred. * Strong multitasking skills with the ability to work efficiently in a fast-paced environment. * Excellent verbal communication and customer service skills. * Strong problem-solving abilities and the ability to take initiative. * Proficient in Microsoft Office applications, including Excel, Word, and Outlook. * High school diploma or equivalent required. Benefits May Include the Following: https://www.bankwithbos.com/careers/ [https://www.bankwithbos.com/careers/] Salary Range: The salary range for this position is $16.00 - $18.00/hour, depending on experience and qualifications. In addition to the base salary, compensation may include bonuses, benefits, and other incentives.

Responsibilities

The role involves assisting customers with online and mobile banking services and answering account-related inquiries. It also requires providing technical troubleshooting for digital banking platforms and maintaining customer confidentiality.