Customer Retention Agent at CRNCY Group

Bridgetown, , Barbados -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

0.0

Posted On

05 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collections, Negotiation Skills, Communication, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Customer Service, Payment Plans, Proactive, Persuasive, Sales Driven, Self Motivated, Teamwork, Initiative, Attention to Detail, Quality Control

Industry

Financial Services

Description

This agent is responsible for conducting the soft collections on behalf of Quick Stop Personal Finance Center in accordance with the Collections Life Cycle. The agent responsibility includes developing payment plans, locating debtors and negotiating debt payments. Key responsibility is facilitating collections so that customer does not turn over to our legal collectors, while providing complete and accurate information. Primary duties and responsibilities 1. Contribute to the department in meeting performance and revenue targets in alignment to company’s goals set for the Call Center primarily for the Collections Department 2. Conduct Collection tactics particularly for all customers who are 4 – 90 days past due in accordance with connection & collection strategy 3. Have a complete understanding of all collection’s strategies offered so that they can be translated efficiently to customers, 4. Update and ensure customer information accuracy 5. Set up payment plans and arrangements 6. Meet or Exceed Collection Targets based on specific KPI’s established 7. Always maintain Quality Control Standards 8. Preparing salary deduction request from Customer’s employers 9. To answer soft collection related incoming calls normally directed to the branches, responding to customer inquiries in most cases and transferring to respected personnel if necessary 10. Have complete understanding of all products and services offered so that they can be translated efficiently to customers, including requirements. (If a sales agent is not available) 11. Continuously updating customer information 12. Any other duties assigned To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements that follow are representative of knowledge, skills and/or abilities required. Education A Highschool Diploma or equivalent (Honour Roll). Work Experience 2 years’ experience at a reputable call center (Equivalent combination of education with work experience will be considered) Knowledge/Skills/Abilities Working knowledge of principles to provide excellent Collections Proficient in using Microsoft Excel, Word and PowerPoint § Highly motivated and target driven with a proven track record in Collections § Take initiative and work independently and team setting § Excellent oral and written communication (Spanish a plus) § Strong Negotiation Skills Attitude and Behaviours § Proactive § Persuasive § Sales Driven § Approachable § Self Motivated Working Environment The agent will be located at the Matalon Building, operating under the rules associated with the site. Dress Code in effect and a time off schedule shared. Agent is required to work 40 hours weekly with 1 hour lunch and 2 fifteen minutes break; deviating from this will result in time back from time off rotations

Responsibilities

The Customer Retention Agent is responsible for conducting soft collections and developing payment plans while negotiating debt payments. The primary goal is to facilitate collections to prevent customers from being turned over to legal collectors.