Customer Retention & Development Manager at Expeditors

Taipei, , Taiwan -

Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

0.0

Posted On

10 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Retention, Business Development, Personnel Management, Analytical Skills, Communication Skills, Presentation Skills, Problem Solving, CRM Software, MS Office, Product Knowledge, Coaching, Mentoring, Revenue Growth, Data Analysis, Customer Relationship Management, Strategic Growth

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Company Description Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (408) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services. We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore. At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you". Job Description Build a District Retention Program that includes coverage for all customers producing revenue in our District Oversee strategic growth of LAM and CAM customers through regular business reviews Assist Product Managers in developing Product level retention programs Management of CAM’s & LAM’s Facilitate monthly branch retention meeting Develop and protect content driven business reviews that protect our core retention pillars: Confirm we are experts Align with Sales Strategy Performance Metrics Value Add; Joint initiatives and quantify savings/cost avoidance Information which tells a story or prompts discussion (no data dumping) Build and protect consistency in our branch and service offerings Direct, drive and ensure that all new clients receive benefits from a formal transition Measure and analyze Customer revenue trends and proactively communicate these trends Drive consistency and usage of CRM through Product Mangers and Account Management Team Ensure minimum call counts and reviews (Basic, Detailed, etc) are completed as per District goals Coach and mentor direct reports to develop them professionally and personally Ensure incremental improvements are made on building stronger customer relationships Grow our revenue across multiple products and geographies Qualifications University or equivalent business qualifications Minimum 5 years personnel management experience Proven work experience in business development Knowledge of Expeditors product and services Knowledge of required Expeditors operating systems Proficient in MS Office and CRM software Strong oral, written, communication, and presentation skills Strong analytics skills Proven problem solving skills Fluent in English

Responsibilities

The Customer Retention & Development Manager will build a District Retention Program and oversee the strategic growth of customers through regular business reviews. They will also manage account managers and facilitate retention meetings to ensure customer satisfaction and revenue growth.