Customer Retention & Development Manager - Saudi Arabia at Expeditors

Riyadh, Riyadh Region, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

17 Feb, 26

Salary

0.0

Posted On

19 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Retention, Business Development, Personnel Management, Analytical Skills, Communication Skills, Presentation Skills, Problem Solving, CRM Software, MS Office, Leadership, Coaching, Mentoring, Strategic Growth, Performance Metrics, Customer Relationships, Transition Management

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Company Description “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. 18,000 trained professionals 350+ locations worldwide Fortune 500 Globally unified systems Job Description Support and drive both business retention and development through existing Expeditors’ customers. Maintain a CRD structure (both in resources & skills) that allows you to service & grow your customer base. Ensure you are in sync with company strategy & financial expectations and understand how your role aligns to these expectations. Build a District Retention Program that includes coverage for all customers producing revenue in our District Oversee strategic growth of LAM and CAM customers through regular business reviews Assist Product Managers in developing Product level retention programs Management of CAM’s & LAM’s Facilitate monthly branch retention meeting Develop and protect content driven business reviews that protect our core retention pillars: Confirm we are experts Align with Sales Strategy Performance Metrics Value Add; Joint initiatives and quantify savings/cost avoidance Information which tells a story or prompts discussion (no data dumping) Build and protect consistency in our branch and service offerings Direct, drive and ensure that all new clients receive benefits from a formal transition Measure and analyze Customer revenue trends and proactively communicate these trends Drive consistency and usage of CRM through Product Mangers and Account Management Team Ensure minimum call counts and reviews (Basic, Detailed, etc) are completed as per District goals Coach and mentor direct reports to develop them professionally and personally Ensure incremental improvements are made on building stronger customer relationships Grow our revenue across multiple products and geographies Qualifications University or equivalent business qualifications Minimum 5 years personnel management experience Proven work experience in business development Knowledge of Expeditors product and services Knowledge of required Expeditors operating systems Proficient in MS Office and CRM software Strong oral, written, communication, and presentation skills Strong analytics skills Proven problem solving skills Fluent in English Additional Information Candidate can be based in any of our offices in Saudi Arabia Expeditors offers excellent benefits: Paid Vacation, Holiday, Sick Time Health Plan: Medical Life Insurance Employee Stock Purchase Plan Training and Personnel Development Program

Responsibilities

Support and drive business retention and development through existing customers while ensuring alignment with company strategy. Build and oversee retention programs and facilitate regular business reviews to enhance customer relationships and revenue growth.