Customer Retention Manager Disney+ at The Walt Disney Company

Warsaw, Masovian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

31 Jan, 26

Salary

0.0

Posted On

02 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Retention, Engagement, Product Management, Localization, Campaign Management, Data Analysis, Cross-Functional Collaboration, Fluency in Polish, Fluency in English

Industry

Entertainment Providers

Description

Job Posting Title: Customer Retention Manager Disney+ Req ID: 10132746 Job Description: About the Role & Team We’re looking for a skilled CRM Manager to lead retention, engagement, and product initiatives with a focus on localization and alignment with local campaigns, markets level needs and legal regulations. Join our team to make a meaningful impact in the CEE region! This role will require you to be working 4 days a week in our office and 1 day from home. What You Will Do 📊Optimize KPIs: Enhance retention metrics (churn, cancellations, streaming hours, frequency, volume) by aligning strategies with local market needs and ensuring product consistency. 🌍Localize Customer Journeys: Adapt and optimize customer journeys, triggered messaging, and campaigns (email, push, in-app, web) to reflect local preferences, compliance, and winback strategies. 📅Guide Campaign Execution: Oversee localized campaign calendars, collaborating with agencies and freelancers to align creative, copy, and design with regional requirements. 📈Analyze & Share Insights: Use cancellation and campaign data to identify churn drivers, measure effectiveness, and share best practices tailored to local markets. 🔍Monitor Trends: Track competitor activity and industry trends to inform localized retention strategies compliant with CEE regulations. 🤝Collaborate Across Teams: Partner with local and regional teams to align initiatives with local needs, ensuring agile, compliant, and timely delivery. Required Qualifications & Skills Strong professional experience: Successful track record in retention, engagement, or product management, ideally within a SVOD or other subscription business. Strategic Approach: Proven ability to tailor CRM strategies to diverse market needs while ensuring compliance with local laws and regulations. Analytical Expertise: Strong skills in analyzing campaign and retention data to drive actionable, market-specific insights. Cross-Functional Collaboration: Experience working with diverse teams and external partners to deliver high-impact, localized initiatives. Languages: Fluency in Polish and English (written and spoken). The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives. We will ensure that individuals with disabilities are provided the necessary accommodations to participate in the job application or interview process, to perform essential job functions, and to receive all benefits of employment. Please contact us to request accommodation. Job Posting Segment: EMEA Operations Job Posting Primary Business: EMEA DTC Primary Job Posting Category: Direct-to-Consumer Marketing Growth Acquisition & Retention Employment Type: Full time Primary City, State, Region, Postal Code: Warsaw, Poland Alternate City, State, Region, Postal Code: Date Posted: 2025-10-13 Learn more about us.

Responsibilities

The Customer Retention Manager will optimize retention metrics and localize customer journeys to enhance engagement. They will also oversee campaign execution and analyze data to identify churn drivers and measure effectiveness.