CUSTOMER RETENTION SPECIALIST (m|w|d)

at  THE BARN GmbH

At THE BARN, we are known worldwide for setting the benchmark in specialty coffee. Our mission is to serve the highest quality coffee while honoring the origins, terroir, and exceptional coffee farmers we partner with.
As we grow, we are looking for a Customer Retention Specialist to elevate the journey of our customers – especially those engaging with us through our webshop and subscription program. This role plays a key part in ensuring every interaction feels personal, rewarding, and aligned with the values of THE BARN.

Driving Retention & Growth: Elevate the customer journey for our Coffee Subscription Program/Club by offering personalized experiences that build lasting loyalty. First Impressions Matter: Optimize the experience of first-time customers, from checkout to unboxing, ensuring they are inspired to engage with us again. Unboxing Experience: Design delightful unboxing moments that communicate our story, values, and passion for high-quality coffee. Customer Communication: Develop meaningful touchpoints across email, social media, and post-purchase follow-ups to nurture customers and enhance their loyalty. Brand Storytelling: Help customers understand the essence of THE BARN from sustainable sourcing and terroir to the meticulous processes that shape the clarity and uniqueness of our cup profiles. Customer Feedback & Insights: Actively engage with customer feedback to improve the webshop experience and turn insights into actionable strategies.