Customer Retention Specialist - State Farm Agent Team Member at State Farm

Santa Clarita, California, United States -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

65000.0

Posted On

21 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Problem-Solving, Communication, Listening Skills, Detail-Oriented, Customer Experience, Customer Service, Account Management, Outreach, Policy Renewals, Relationship Maintenance

Industry

Description

Benefits: Competitive salary Dental insurance Employee discounts Flexible schedule Health insurance Opportunity for advancement Training & development You May Be a Great Fit as a Customer Retention Specialist at Steve Little - State Farm Agent if: You’re the person people call first when life goes sideways - calm, steady, and ready to help. You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you. You’re a natural relationship-builder who earns trust quickly and keeps it. You listen first, then guide, making customers feel understood while confidently recommending solutions. You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy. Location Address: Valencia, CA 91355 At Steve Little - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us. Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance. Responsibilities Communicate with existing customers regarding renewals and coverage options. Review accounts and assist with updates or changes as needed. Identify opportunities to enhance customer satisfaction and engagement. Maintain accurate records and documentation of interactions. Collaborate with team members to meet retention and outreach objectives. Qualifications Strong interpersonal and problem-solving abilities. Effective communication and listening skills. Detail-oriented with a focus on customer experience. Previous experience in customer service or account management preferred. Must be able to obtain applicable state insurance licenses.

Responsibilities

The specialist will communicate with existing customers regarding renewals and coverage options, review accounts for necessary updates or changes, and identify opportunities to enhance customer satisfaction and engagement. Responsibilities also include maintaining accurate records and collaborating with the team to meet retention and outreach objectives.