At Eakin Healthcare, we put patients at the heart of everything we do. We are a family-owned global medical device company with a proud heritage of innovation and care. We deliver innovative solutions across Ostomy, Respiratory, and Surgical therapies, along with our Respond home delivery service. Founded over 50 years ago, we now have a team of over 700 dedicated people across three UK manufacturing sites, 12 international sales and distribution centres and export to over 60 countries. We’ve been recognised as a Great Place to Work®! And we’re proud to be named among the Best Workplaces in Healthcare and Best Workplaces for Women.
At Eakin Healthcare, we’re united by one mission: working together to improve lives - just like we’ve been doing for over five decades.

ABOUT THE ROLE

This role is based in our UK Service part of the business, Respond Healthcare. For stoma and continence patients who need appliances dispensed with ongoing care, support and advice, our award-winning, confidential, stress-free Prescription Dispensing Service is committed to delivering the very best levels of customer care.
Reporting to the Care Centre Manager at our office in Peterborough, the Customer Retention & Support Advisor will provide the best possible customer service to our customers, contributing towards the success of the business by going above and beyond to meet our customers’ expectations and fulfilling their needs in a safe and timely manner.

KEY RESPONSIBILITIES

• Outbound Customer Contact - Order Retention
• Customer Loyalty
• Prescription Customer Support
• Customer Complaints and Compliments