Customer Retentions Team Manager

at  Verisure Services UK Limited

EXPERIENCE AND SKILLS REQUIRED:

• Ability of leading a team
• Experience in staff performance management would be preferred
• Strong Customer Service and Sales experience
• Target driven able to deliver SLAs and KPIs
• Very good communication and interpersonal skills
• Customer oriented, genuinely passionate about speaking to customers
• Advanced excel for reporting suite
• Passionate, ambitious and willing to accept new challenges

ABOUT US

Verisure is Europe’s fastest-growing monitored security company and continues to strengthen its presence internationally. More than 4 million families and businesses rely on our innovative technology to protect what matters most to them. We hold the number 1 position in all 10 of our top 10 markets, supported by 20,000+ passionate colleagues. We are people protecting people and we are building an engaged and high-performance Company to become #1. Our rapid expansion and ongoing success are expected to continue. As a result, Verisure is creating a new, exciting, rewarding, and impactful positions to support its ambitious growth plan.

• Leading and mentoring a team of talented Customer Retention Advisors.
• Managing staff on a day-to-day basis with responsibility of undertaking supervisions and appraisals.
• Delivering a best in class service, understanding our customers’ concerns and finding creative solutions to keep them onboard.
• Supporting & monitoring the teams, ensuring the targets are achieved.
• Floor walking to support the team and ensure they are working efficiently and effectively
• Playing a part in recruitment, induction and development of staff.
• Getting full knowledge on processes and products in order to be able to guide the team.
• Liaising with other operational areas to ensure the customer’s needs are fulfilled.