Req #291
Hanson, KY, USA
Job Description
Posted Friday, September 5, 2025, 12:00 AM

JOB SUMMARY

The primary function of this position is to sort and process returned packages/garments from all customer channels while conforming to the requirements of internal and external Carhartt customers.

REQUIRED EDUCATION

• High School Diploma or equivalent required.

REQUIRED SKILLS & EXPERIENCE

• Basic Computer Skills required.
• Warehouse and Distribution Center environment experience preferred.
• Experience in quality or auditing preferred.
• Attention to detail required.
• Excellent written and oral communication.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

• Strength: Medium
• Movement: Climbing, balancing, stooping, reaching, finger dexterity
• Equipment used: office equipment
• This position has an On-Site location: Associate will work on-site for all work-related activities.
• Carhartt is a tobacco free workplace.
  We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
  All associates are required to understand and act in accordance with the Carhartt Core Values. Carhartt reserves the right to change, modify, suspend, interpret or cancel in whole or in any part, the job duties outlined above at any time and without advance notice to the employee.
  Job Details
  Job Family

• Sort returns after arrival based on return authorization type.
• Ensure accurate review and processing of returned goods is within set procedural work methods.
• Conduct accurate, neat, and timely reporting of all audits – completing D2C returns within a 24-hour period.
• Scan garments through the customer return process for D2C, wholesale, and retail returns.
• Analyze each return to ensure accurate return criteria were followed.
• Accurately review garments for Carhartt quality compliance standards.
• Inspect garments to determine inventory disposition, i.e. first quality, irregular, thirds, or to be destroyed.
• Timely reporting of return discrepancies.
• Assist in establishing and maintaining safety, housekeeping and preventative guidelines in assigned areas.
• Report problems in work area to appropriate personnel.