NFU Mutual’ s Stafford agency is one of the leading NFU Mutual Insurance branches in the country and we are currently recruiting for a Customer Sales Advisor.
Are you confident, target-driven, and ready to build a career in sales? We’re looking for a motivated Customer Sales Advisor to join our expanding local NFU Mutual branch. In this sales-focused role, you’ll handle inbound enquiries, provide accurate insurance quotations, and process transactions with efficiency and professionalism. You’ll be responsible for maximising every opportunity cross-selling relevant product to existing clients, supporting policy renewals, and delivering an outstanding customer experience over the phone. With a proactive, can-do attitude, you’ll build rapport quickly, helping our customers find the right solutions while contributing to the overall success of the team. This is a fantastic opportunity to join a respected and growing business where your sales skills will be recognised and where you’ll have the opportunity for future development within a supportive and rewarding environment. Full training in a friendly and supportive environment, will be provided.
In return for your hard work as a Customer Sales Advisor you will be rewarded with a competitive salary and holiday allowance as well as a fantastic team environment, a bonus scheme, a commission scheme and career progression opportunities.

DESIRED SKILLS:

· Sales and customer service skills
· Be highly organised and able to work to deadlines
· Be able to communicate effectively, both written and verbal
· Be able to demonstrate problem solving skills and use your own judgement
· Possess good IT Skills (particularly Outlook, Word & Excel)
· Have a flexible and open attitude
· Be prompt, reliable and trustworthy

QUALIFICATIONS REQUIRED:

Maths and English GCSE at Grade C or above
IT GCSE or equivalent

PLEASE CLEARLY STATE ALL INDIVIDUAL QUALIFICATIONS ON YOUR APPLICATION.

Job Types: Full-time, Permanent
Pay: £24,000.00-£27,000.00 per year

Benefits:

• Free parking
• On-site parking

Work Location: In perso

· Initiate proactive sales activity to create new business opportunities for the Agency.
· Identify and initiate cross-selling opportunities and activities to new and existing customers
· Acquire and maintain knowledge of NFU Mutual General Insurance products, as applicable to product licences
· Review and advise upon customer general insurance requirements
· Comply with all applicable sections of the NFU mutual insurance compliance manual for the agency network, the agency guide and local agency procedures
· Obtain appointments for our Financial Advisor to contribute towards our Agency target
· Develop and sustain effective working relationships with customers, all members of agency and NFU Mutual staff
· Process all customer instructions for policy amendments to meet required completion standards
· Working within Compliance Framework required by the Company / Financial Conduct Authority (FCA)
· Use of Microsoft Word & Excel as a minimum
· Maintain record keeping requirements for your role
· Produce correspondence to required time frames and quality standards
· Perform other duties as assigned by Management Team