ESSENTIAL SKILLS REQUIRED:

• Excellent verbal and written communication skills, and an outstanding telephone manner.
• Adaptable in a fast moving work place, product and system training provided
• Ability to problem-solve, prioritise and work well under pressure.
• Customer focused, enjoy building relationships and a personable demeanour.
• Experience of Using Microsoft Office Systems such as Word and Excel.

• Providing outstanding levels of customer service
• Taking ownership and resolving queries in an efficient and professional manner
• Liaising with customers via telephone/email and Live Chat and face to face
• Advising customers, placing orders and taking payments
• Arranging deliveries and tracking customer orders
• Communicating with other departments and supplier