Location: Vancouver, BC Canada (Onsite)
Starting Salary: $17.74/hour
Branch: Contact Centers
Category: Unionized (UNIFOR)
Job type: Full-time
As a Customer Sales and Service Agent in our Aeroplan contact centre, you are the voice of the Aeroplan program. You are a trusted advisor in the travel and lifestyle world, guiding our members to fully utilize the benefits of the program.
If you love working with people and take pride in delivering memorable customer service, then you could be just moments away from landing your perfect role.

REQUIRED SKILLS AND EXPERIENCE

This role is vital for our customer satisfaction. Here’s what’s key to ensure your success:

• High school diploma or equivalent
• Available to attend and successfully pass our approximately eleven (11) week full-time paid initial training program
• Available to work shifts (including days, evenings, and weekends)
• Able to find creative solutions to complex customer situations
• An effective, self-motivated multi-tasker who can work independently with minimal supervision
• Able to work effectively and independently with computer applications and online tools
• Strong communication skills
• Eligible to work in Canada

LINGUISTIC REQUIREMENTS

Candidates must speak English fluently. Priority will be given to candidates who speak English and French. As Canada’s most international airline, we would love to know if you can speak one or more of the following languages in addition to English: French, Spanish, Korean, Japanese, Cantonese, or Mandarin.

• High school diploma or equivalent
• Available to attend and successfully pass our approximately eleven (11) week full-time paid initial training program
• Available to work shifts (including days, evenings, and weekends)
• Able to find creative solutions to complex customer situations
• An effective, self-motivated multi-tasker who can work independently with minimal supervision
• Able to work effectively and independently with computer applications and online tools
• Strong communication skills
• Eligible to work in Canad