Customer Sales and Support Specialist

at  TricorBraun

The Company
TricorBraun Canada is the Canadian industry leader in plastic, glass and flexible packaging. We are also part of TricorBraun, a global packaging leader founded in 1902, with locations around the world and sales well more than $1 billion. TricorBraun works with client’s step by step through the design and engineering phases to create packaging solutions that are practical, innovative and appealing to our target markets. We lead our industry because we focus on our customers, but success like ours begins with passionate and dedicated team members. Across our organization we have unlimited opportunities for people looking to grow and succeed.
Our Operating Principles
We are working together to build the undisputed global packaging leader. We will achieve this objective through the pursuit of five core operating principles:
1. We exist to serve customers. All team members are here to serve the customer. We deliver exceptional products and services to our customers.
2. We create the best place for the best people. The team with the best players wins.
3. We deliver results. We are committed to delivering results for customers, team members, supply partners and shareholders.
4. We get things done. We keep things simple and do them quickly.
5. We do things the right way, always. Winning only counts if done the right way.
The Role
Due to significant growth in our Canadian business we are looking to add two Customer Sales and Service Specialists. As a Customer Sales and Service Specialist, you will be responsible for providing a positive sales experience for the ecommerce, walk in and phone customers. The customers will rely on your packaging knowledge for the best solution to meet their needs. In addition to these duties the Customer Sales and
Service Specialist will be responsible for:
The Requirements

To be a good fit for this opportunity you will be:

• Maintaining a clean showroom and updating packaging displays in a creative manner
• Must be enthusiastic about engaging customers to provide solutions
• Responsible for answering and securing orders by phone, email and face to face at the showroom
• Providing service for both E-Commerce and cash sales
• Must be able to determine potential customer leads and forward lead opportunities to the appropriate Packaging Consultant
• Must be organized and possess ability to work in a fast-paced setting that requires precise
• Preparing and shipping new product samples to potential and existing customers
• Providing clear and concise communication with the Warehouse staff to ensure proper and timely shipping of customer orders
• Actively seek to build relationships with potential and existing customers
• Process Purchase Orders to coordinate delivery of ordered packaging product
• Process payments; including credit card payments, checks and cash
• Enjoy working in a dynamic, sales and order processing environment while displaying passion for offering packaging solutions

This position will offer a challenging and rewarding experience. You will have direct customer interaction; while working to generate leads for the Purchasing Consultant. The customers will require that you be proactive in solving potential issues and precise in shipping orders and meeting deadlines. If you are an enthusiastic person that can rise to the challenge of this role we would like to speak with you!
The responsibilities and duties are not limited to the description above.
Why TricorBraun
Career opportunities - We are a stable and growing company offering a product that is widely recognized and useful. That means that across our organization we have plenty of ways to help people who are looking to grow and succeed. If you’ve got the drive to get out there and grab it, you’ll find lots of opportunity here.
Training and development - Our commitment to your career development helps to set us apart as an employer. We want to enhance your potential, both for your personal development and as a contributor to our firm. That’s why we provide every opportunity to expand your skills, knowledge, and experiences through formal education, leadership development opportunities, and informal one-on-one coaching and mentoring from your TricorBraun colleagues.
Stable industry - The packaging industry is a particularly stable one because, no matter how the economy is doing there is always a need for containers to carry consumer products. With our long history, exceptional experience, and wide range of offerings we’re the industry leader in this niche industry.
Strong culture - We strive to create and sustain a great work environment in which we are able to achieve and exceed personal and professional goals. Our people focus on service and consistently drive for results. Our company works and lives by a set of core values which include integrity, service, passion and value add which are the roots of our success.
Industry recognition - TricorBraun has won many national and international packaging awards recognizing excellent design, function, economy and sustainability
Excellent compensation - in addition to a competitive salary and benefits options, we also offer a RRSP plan with employer match, paid time off plus holidays, tuition reimbursement, and more.
TricorBraun is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law