Customer Sales Consultant - Call Centre

at  Peter Warren Automotive Holdings

Peter Warren Automotive Holdings is one of Australia’s largest multi-franchise automotive dealer groups. We have expanded across Southwest Sydney, Sydney’s North Shore, Regional NSW, Northern NSW, and throughout Southeast Queensland and Victoria. With some of the finest vehicle brands in the world we cover all aspects of vehicle ownership. With 2400 employees across QLD, NSW and VIC, we are focused on growing and developing a career path for all our people.

ABOUT THE ROLE:

Our Customer Sales Consultants are responsible for assisting with all online and phone sales enquiries.

THE ROLE WILL INVOLVE THE FOLLOWING:

• Action inbound internet and phone leads within reasonable time frames
• Act as the first point of contact with our customer, while providing exceptional customer service and understanding our customer’s needs
• Follow up and frequent communication with your customer where necessary
• Use of CRM systems to enter customer details and pass enquiries to respective sales departments
• Build and maintain relationships with departments across multiple franchises, locations and areas of the business