THE OPERATIONAL BACKBONE OF OUR ACCOUNT MANAGEMENT TEAM.

Do you think in processes, love creating clarity, take ownership, and want to make real impact in a fast-growing SaaS business? Then keep reading.
Lightspeed is a global SaaS platform for hospitality and retail brands with big ambitions. We help our customers work smarter, scale faster, and delight their guests.
As a Customer Coordinator, you are the central link between our Account Management team, our customers, and the wider business. You are the operational ace behind key customer processes - so the team can focus fully on long-term retention, expansion, and impact.
But you’re not just an “admin.” You think in workflows, create structures and processes, spot bottlenecks early, and find solutions where others see chaos. Sounds like you? Then join us.

WHO WE ARE:

Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
Lightspeed handles your information in accordance with our Applicant Privacy Statement.

• Understanding of B2B SaaS workflows (e.g. renewals, product adoption, account processes) & Salesforce experience is a strong plus
• Precise, structured, and able to prioritize while juggling multiple open task