• Ihr AufgabengebietZentraler Ansprechpartner (m/w/d) für unsere Kunden und Partner bei allen operativen Fragestellungen
• Betreuung und Bearbeitung von Kundenanfragen sowie Koordination der erforderlichen Maßnahmen
• Überwachung von Sendungen und Sicherstellung unserer Qualitätsstandards
• Systematische Abwicklung von Avisen und Unterstützung bei der Tourenplanung
• Weiterentwicklung und Optimierung unserer Customer-Service-Prozesse
• Enge Zusammenarbeit mit unseren operativen HUB-Standorten, der Disposition und unseren Kunden
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Main duties

1. Managing passenger check-in, boarding processes, and transit procedures at Frankfurt Airport;

2. Handling irregular baggage issues and responding to passenger inquiries;

3. Compiling and analyzing flight operation data; assisting in preparing daily operational reports;

4. Addressing and resolving irregular situations during flight operations to ensure smooth processes;

5. Supervising and coordinating ground handling services provided by the local agent;

6. Performing other passenger service-related tasks as assigned by station management.

Required experience

• Previous experience in the airline industry, at an airport, or in a related service sector is preferred;
• Excellent command of German and English (both written and spoken) is mandatory for effective communication with passengers and stakeholders;
• Flexibility to work early shifts and adapt to a dynamic work schedule; strong resilience and ability to remain calm under pressure;
• High level of responsibility, attention to detail, and strong team orientation;
• Proficiency in Microsoft Office applications (especially Word and Excel);
• Must currently reside in Germany and hold a valid long-term residence permit or work permit.