Customer Sales Rep II at Palmetto State Armory L

Charleston, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

0.0

Posted On

10 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Firearms Sales, Federal Firearms Transfer Records, ATF Form 4473, NICS Process, Product Knowledge, Sales Closing, Problem-Solving, Attention To Detail, Cash Handling, Interpersonal Skills, Communication, Orchid eBound Kiosk, Inventory Maintenance, Goal Driven

Industry

Retail

Description

JOB PURPOSE Assist customers in initiating their purchases. Provide the highest level of customer service to maintain a positive buying experience. DUTIES AND RESPONSIBILITIES * Assist customers with their purchasing selections of, but not limited to the following items: firearms, class III items, ammunition, tactical, hunting, fishing, outdoor equipment, as well as men’s and women’s apparel. * Provide outstanding customer service. * Greet customers in a timely matter as they approach your work area. * Resolve customer issues to the best of your ability. * Maintain the store in all of which will include sweeping, dusting, restocking, fronting, etc. * Must be able to complete Federal Firearms Transfer Records (4473) and other related documents with 100% accuracy. * Maintain a high working knowledge of product offerings to best advise customers in their purchasing decision. * Remain impartial when making a sale, do not let personal bias negatively influence the outcome of the transaction. * Efficiently close sales to meet overall store sales goals. * Reports directly to store manager but frequently given daily duties or instruction from the Department Lead. * A commitment to following directions is required. * All other duties as assigned. QUALIFICATIONS * High school diploma or GED * 2 years previous gun counter sales or customer service experience working with e4473. * Working knowledge of ATF Form 4473 (paper form). * Working knowledge of Orchid eBound Kiosk. * Complete understanding of FBI National Instant Background Check System (NICS) process. * Strong problem-solving skills, and able to deal with high customer volume. * High attention to detail * Cash handling and previous cash register experience is a plus. * Strong interpersonal skills, including effective communication both orally and written. * Ability to lead, motivate, mentor, communicate and generally interact with people in a positive way. * Positive attitude, goal driven, customer service oriented, and focused on overall strategic picture of the organization. WORKING CONDITIONS This position may require regular evening and weekend work and may include holidays as well. You may have to deal with challenging customers from time to time. PHYSICAL REQUIREMENTS Employee may experience the following physical demands for extended periods of time: Reading, writing, and speaking on all necessary forums, hearing, standing, walking, lifting up to 70 lb, climbing, stooping and sitting. Must be at least 18 years old. DIRECT REPORTS Not Applicable. Must be at least 18 years old. Export Control Compliance Notice This position may involve access to technology or software source code subject to U.S. export control laws (ITAR/EAR). Employment is contingent on verifying U.S. Person status or obtaining any necessary export license/confirming the availability of a license exception. Applicants must provide information for export control screening, which will be reviewed for compliance. Palmetto State Armory may elect not to pursue a license or exception and may decline to proceed with an applicant on that basis.

Responsibilities

The primary role involves assisting customers with purchases across various product categories, including firearms and tactical gear, while providing the highest level of customer service. Responsibilities also include accurately completing required federal documentation like the 4473 form and maintaining store appearance.