Customer Sales Representative
Hove
Full Time – Permanent
The Role
We are looking for an enthusiastic & self-motivated candidate to join our fast-paced Head Office team, as our new Customer Sales Representative. As an integral member of the Customer Service department, you will deliver exceptional customer care through all communication channels. Adaptable, energetic & willing to learn new skills you will also offer general administrative support. This is a fantastic opportunity to join a vibrant & growing company who will offer high performers real opportunities for progression & growth.
Responsibilities
· Responding to customer queries over the phone & via e mail delivering a 5* experience every time
· Building rapport and meaningful professional relationships; empathising, listening, and understanding our customers and their needs
· Driving B2B sales targets by delivering expert advice on all products, current promotional activity & offering alternatives with confidence
· Processing and managing customer orders with the utmost accuracy
· Making outbound calls to our trade clients, endorsing all current Company activities, including Aderans trade shows & exclusive educational seminars
· Complaint handling, gathering all the necessary information and resolving complaints to the highest standard
· Providing a range of general administrative support to the Customer Service Manager
The Candidate
· Excellent interpersonal skills
· Follows direction but can also work on their own initiative
· Adopts a ‘can-do’ attitude with every task
· Excellent time management & organisational skills
· A born multi-tasker who actively embraces a varied workload
· Embraces a culture where we work ‘as a family’
Skills & Experience
· Minimum 1 years’ experience in a Customer Service role
· Excellent written and verbal communication skills are essential
· Competent in all Microsoft Office applications
· Proven competency in all general office administration

Our Offer

• Starting salary £23,809
• Monday to Friday, 9 am – 5 pm
• Staff discount
• Workplace pension
• 20 days holiday plus bank holidays
• Company social events

After 6 months

• Monthly targeted sales bonus scheme
• Company sick pay
• Company Health Care Cash Plan
• Employee Assistant Program dedicated to employee well-being
• Refer a Friend Scheme
• Cycle to work scheme
• Birthday off

Aderans prestigious in-house training:

• Ready to Wear Wigs Cutting, Styling, Tips & Tricks
• Advance to Human Hair Wigs & Hairpieces
• Men’s; Introduction to Hair Replacement
• Custom Made Education - bespoke wigs/hair pieces
• Cyberhair and V Hair – bespoke custom-made products

Data protection statement:
Your details may be used for recruitment purposes to contact you about this and other opportunities. We may also use your personal data provided via your application and or CV, to produce internal reports on information which may include number of applicants and to demonstrate equal opportunities. We will not pass your information on to third parties.
The Company:
We form part of the world renowned Aderans Group founded in 1968 with operations across Asia, America and Europe. The Aderans Group is a global leading provider of total hair loss solutions and at the forefront of research and development in the market, providing the latest most advanced innovations in hair replacement technology.
With 7 retail salons nationwide, 800 wholesale customers and a successful e-commerce we are one of the leading suppliers and specialists in total hair solution in the UK
Through the sheer dedication and understanding on hair, beauty and health we strive to make customers look and feel their best. Our motto - to fill the globe with smiles.
Job Types: Full-time, Permanent
Pay: From £23,809.00 per year

Additional pay:

• Performance bonus

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Referral programme
• Sick pay

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work Location: In person
Expected start date: 07/04/202

Please refer the Job description for details