Customer Sales Specialist at Arrow Electronics

, jalisco, Mexico -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

26848.5

Posted On

05 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Support, Customer Service, Research, Liaison, Order Process Management, Problem Resolution, Root Cause Analysis, Pricing Variance Analysis, Microsoft Excel, Verbal Communication, Written Communication, Oracle ERP, Salesforce

Industry

technology;Information and Internet

Description

Position: Customer Sales Specialist Job Description: Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of $27.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served. A Fortune 154 company with 21,500 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services. Are you looking for a fantastic career opportunity? Arrow Electronics, a Fortune 133 company, and a global technology leader, is looking for a Customer Sales Specialist for our Guadalajara branch who is passionate about being on the forefront of leading-edge tech! What You’ll Be Doing: Responsible for the day-to-day sales support and customer service tasks for specified customers and assigned accounts. Researches and responds to customer inquiries expeditiously and with accuracy. Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers. Owns the end-to-end quotes and order process for specified suppliers and customers. Problem Resolution: Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems. Ensures execution and manages the demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, shipping issues, etc. Liaison between sales team to perform root cause analysis of any order issues or pricing variances. Ensures returns, invoicing, credit, shipping issues, etc. are resolved in a timely fashion and within our service level expectations. Attend and participate in customer and supplier calls about metrics, understand products and programs, and set internal action plan and communicate to appropriate account team members. Works as closely with your team members within a shared work queue to ensure workload balance and consistency in customer experience. May assist less experienced teammates in problem resolution. What We Are Looking For: Typically requires a 4-year degree and 2–4 years of experience in customer service, sales, buying, planning, or procurement. Intermediate knowledge of Microsoft Excel. Excellent verbal and written communications skills; must be fluent in English. Knowledge of Oracle ERP and Salesforce are a bonus. What’s In It For You: At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package: 30 days of Christmas bonus 40% vacation premium 12 vacation days plus 2 floating days + sick days + holidays Vision and Dental Assistance Life Insurance Healthcare Insurance 10% Food/Pantry Vouchers Restaurant Vouchers 13% Savings Fund Tuition reimbursement Wellbeing program E-learning Access to Arrow’s Employee Discount Program Growth Opportunities, and more! #LI-DR1 #LI-Hybrid #ArrowMX Annual Hiring Range/Hourly Rate: $23,983.33 - $26,848.50 MXN Monthly Location: MX-JAL-Tlaquepaque, Mexico (HPE Guad office) Time Type: Full time Job Category: Business Support

Responsibilities

This role is responsible for daily sales support and customer service for assigned accounts, including researching and responding to customer inquiries accurately and quickly. The specialist acts as a liaison between internal resources, suppliers, and customers, owning the end-to-end quotes and order process while resolving pre-sales and post-sales problems.