Company Description
LGC Standards is a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO 17034.
We have a variety of reference materials and proficiency testing schemes. Our experience in outsourcing and customs allows us to quickly adapt and provide customized solutions to meet our customers’ analytical needs. We use science to ensure the safety and integrity of products and services, aligned with our vision of science for a safer world.
Job Description
Our Customer Service Team serves client companies in over 180 countries worldwide. We are constantly growing and looking for colleagues with enthusiasm and drive to deliver a truly excellent customer service. You will be responsible for the handling, management and successful completion of customer enquiries in French and English and in close collaboration with other teams. We look forward to hearing from you!

QUALIFICATIONS

• Bachelor’s degree, ideally in Chemistry or a similar scientific field
• Experience in working in a sales support environment and using a CRM system and supply chain management process system
• Good organizational skills, attention to detail, and customer-focused
• Strong communication skills, can-do attitude, and willingness to go that extra mile
• Great teammate, enjoying both working collaboratively and independently
• Computer literate with excellent keyboard skills and experience in using ERP systems such as SAP, ORACLE, SAGE, etc.
• Excellent written and verbal communication skills in French and English
  Become part of our international team and drive our purpose further!

YOUR MAIN TASKS

• Provide excellent service by ensuring that all incoming customer enquiries are processed promptly or called out to ensure response times are within agreed timescales
• Enter or update account information in the system in order to produce quotations, follow-up quotations, and quotations for tenders that still need to be converted into orders
• Communicate professionally and courteously with customers over the phone, via email, and Service Cloud
• Manage daily Webchat customer engagement responses and actively promote the Webshop to all customers
• Ensure the accurate handling of controlled substance inquiries for customers, following the existing guidelines in close cooperation with our controlled substance team and compliance team.
• Work collaboratively with Order Entry, Sales, and Operations teams to deliver an excellent customer experience and to provide customer feedback