Customer Sales Support Advisor

at  Parkdean Resorts

Are you ready to be the welcoming voice and helping hand that brings holiday dreams to life?
Join our dynamic Customer and Park Support team at Parkdean Resorts, where every day is an opportunity to create unforgettable experiences for our holiday makers, holiday homeowners, and dedicated teammates.
Whether it’s tweaking a booking, assisting our on-park teams, or supporting our central office, you’ll be at the heart of our mission: ensuring our customers’ experience is nothing short of exceptional.

SOME OF THE SKILLS WE’RE LOOKING FOR:

• Previous experience in sales, customer service, or a related field, preferably within the holiday or travel industry with a passion for delivering exceptional customer service.
• Excellent verbal and written communication skills
• Strong familiarity with digital communication platforms such as Live Chat, WhatsApp, and SMS.
• Proven ability to meet and exceed sales targets.
• Strong problem-solving skills and the ability to think on your feet,
• Ability to work effectively within a team environment.
• Proficiency in using CRM systems and ticketing software.
• Willingness to work flexible hours, including evenings and weekends as required.
  Whatever you do, please don’t filter yourself out! We are often flexible when considering an applicant’s skills and experience for a role. So, don’t be put off if you don’t tick all the boxes.

This dynamic role is varied and exciting, you will take care of our customers, holiday guests and owners; offering a seamless experience across all our customer types whether that’s providing expert holiday recommendations to help them find their perfect getaway, promoting additional services or supporting our owners across telephone, live chat and email.

• Here’s what a day in our fast-paced, fun and vibrant team looks like:
• Handle customer inquiries and sales through Live Chat, WhatsApp, SMS, and ticketing systems.
• Promote and sell holiday packages, memberships, and additional services, consistently identifying opportinuties to cross and up-sell.
• Provide timely and accurate information to customers, resolving issues and answering queries.
• Manage ticketing system for callbacks and following up with customers as required.
• Collect customer feedback and share insights with the team to improve services and sales processes.
• Maintain accurate records of customer interactions and transactions.

So…When will you be working?

• 37.5 hours per week
• 8 hour shifts
• Monday - Friday 9am-7pm
• Every other weekend Saturday & Sunday 9.30am - 5.30pm